How to Connect Your Cigna Account to Granted

If you’re having trouble connecting your Cigna account to Granted, try the following steps.

Forgot Your Cigna Username or Password?

• Go to https://my.cigna.com/web/public/guest

• Click on “Forgot username or password”

• Follow the instructions to reset your username or password

• Log in to your account to ensure your new username and password are working

• Go back to the Granted app to connect your insurance account and enter in the updated username or password

First Time User? Register for a Cigna Online Account

If this is your first time on the Cigna website, you’ll need to register for an online account.

• Go to https://my.cigna.com/web/public/guest

• Follow the instructions on the Register page

• Log in to your account to ensure your new username and password are working

• Go back to the Granted app to connect your insurance account and enter in your new username and password

Still Having Trouble Connecting Cigna to Granted?

If you are still having issues with your Cigna account, you can try:

• Call the phone number for Member Services on the back of your ID card

• Find support by calling one of the numbers at https://my.cigna.com/web/public/guest